FAQ's

    Account

    Is registration mandatory to cotact a service provider?
    Yes, registration is mandatory to cotact a service provider and also helps us to give you the best customer experience.

    Is registration mandatory to make a transaction?
    Yes, registration is mandatory to make a transaction.

    What should i do if i forgot my account password?
    Go to login form & clik on forgot password link. Enter the email id & click submit.Follow the steps after this.
    If your still finding it difficult please call us support for assistance.

    How do i change my email id & phone number?
    Login in to your account and go to profile and change the details & save it.

    Can i cancel my transaction?
    Yes you can cancel the transaction but based on certain Terms & conditions. Visit our Cancellation Policy to know more

    Payments

    1. Which all payment methods does Ekprice use?
    We are tied up with some of the prestigous vendors such as PayUmoney & PayTM. We are also in the process of integrating few others in coming days.

    2. Will my cards details be safe during online transaction?

    Keeping your data safe is the utmost important task for Ekprice.
    We strive hard to keep your data safe & secure, saying that we process all the transaction through a secure encrypted connection to keep it confidential all the time.
    We at Ekprice do not keep your data on any files in our database and that is why you will be asked to enter card details everytime you want to make a purchase.
    Ekprice or its associates will never ask your card details or bank details for any sort of verification.If you ever recieve such calls please call up our support number immediately.

    3. Can i cancel my transaction?
    Yes you can cancel the transaction but based on certain Terms & conditions. Visit our Cancellation Policy to know more.

    Sellers

    1. How many services can i add ?
    You can add upto 20 services across all our categories

    2. When will i get my payment?
    Once you complete the job & the customer approves, your money will be transferred to your account.

    3. What if there is a conflict between seller & customer?
    In such cases Ekprice.com will interfere to understand the depth of the problem and try to resolve in such a way that both the parties are not disappointed.

    4. How can i tell the customer that i have accepted his service request ?
    Once you get a service request, goto to your seller dashboard under My Account and accept the service request.By doing this, your telling the customer that you will fulfill his
    service in accepted time and for Rs.500

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